General Terms and Conditions.

01 Parties

These General Terms and Conditions (GTC) govern the service relationship between Croisier Web, a sole proprietorship based in the Canton of Jura (Switzerland), operated by Raphaël Croisier (hereinafter the "Service Provider"), and any natural or legal person using its services (hereinafter the "Client").

02 Scope

These GTC apply to all services offered by the Service Provider, including website creation, web development, hosting, maintenance, SEO, consulting, and support.

They supplement any quote, commercial offer, or specific contract. In the event of a contradiction, the terms of the accepted quote shall prevail.

03 Quote and Order

Each collaboration begins with a quote detailing the services, estimated timelines, and price. The quote is valid for 30 days from its issue date.

The order becomes firm once:

• the quote has been accepted in writing (signature or email),
• the agreed deposit has been paid.

Any additional request or significant change to the initial scope may be subject to an additional quote.

04 Pricing and Payment Terms

Prices are expressed in Swiss francs (CHF). The Service Provider is not currently VAT-registered.

The payment terms are as follows:

• 40% deposit upon order confirmation (non-refundable);
• 60% balance upon delivery of the project, before final transfer of access or go-live.

Invoices are payable within 30 days. In the event of late payment, late-payment interest of 5% per annum may be applied in accordance with Swiss law.

Hosting, maintenance, or support services are invoiced separately according to the chosen plan (monthly or annual).

05 Delivery Timelines

Delivery timelines are provided as an estimate and only begin once:

• the deposit has been received;
• all necessary information and content have been provided by the Client.

Any delay in the delivery of content, approvals, or responses automatically suspends the delivery timeline until the expected items are received. The Service Provider cannot be held liable for a delay attributable to the Client.

06 Client Obligations

The Client agrees to:

• provide the texts, images, logos and information required within the agreed timeframe;
• only submit content for which it holds the necessary rights or authorisations;
• verify the accuracy of the information published;
• provide approvals or correction requests within a reasonable time, generally 7 business days;
• meet payment deadlines.

The Client remains solely responsible for the content published on its site, including legal notices, privacy policies, terms and conditions, regulatory obligations, or intellectual property rights.

07 Revisions and Changes

The quote includes the adjustments reasonably necessary to finalise the project. Any request involving a significant change to the design, structure, features, or content initially agreed upon may be subject to an additional quote or extra billing.

08 Acceptance of the Website

Upon delivery, the Client has 7 business days to report in writing any defect or non-conformity with the accepted quote. Failing any comment within this period, or as soon as the site is put online at the Client's request, the service is deemed accepted.

09 Intellectual Property

Upon full payment of the amounts due, usage rights to the completed website are transferred to the Client. The Service Provider retains the right to feature the project in its portfolio. The Client may revoke this right when placing the order, or at any time from their user dashboard.

The Client benefits from the same right regarding reviews they post in the guestbook: they may request their removal at any time from their user dashboard.

Third-party libraries, frameworks, software, or components used remain subject to their respective licenses.

10 Domain Name, Hosting and Maintenance

Where the Service Provider handles the registration of a domain name on the Client's behalf, the Client remains the owner of the domain as long as it is registered in the Client's name.

Hosting, maintenance, or support services are optional and are the subject of a separate contract. They may be cancelled with 30 days' notice, unless otherwise agreed.

The Service Provider cannot be held liable for interruptions, malfunctions, or unavailability originating from hosting providers, registrars, or other technical providers.

In the absence of a maintenance contract, the Service Provider does not guarantee the site's future compatibility with new versions of browsers, systems, extensions, or technologies used.

In the event of clearly abusive or disproportionate use of a hosting or maintenance plan (number of requests, or volume of changes or content clearly exceeding normal use of the subscribed plan), the Service Provider reserves the right to review the plan's terms, invoice an additional fee, or terminate it upon written notice.

11 Warranty and Corrections

For 30 days following delivery, the Service Provider will fix, free of charge, technical defects directly attributable to its development work.

This warranty does not cover:

• changes requested by the Client;
• functional enhancements;
• content additions;
• work carried out by a third party;
• issues related to external hosting or a third-party provider.

Any service falling outside the scope of this warranty will be billed separately.

12 Third-Party Providers and Services

The site may incorporate services offered by third parties (hosting provider, registrar, Google services, payment gateways, marketing tools, social networks, etc.). The Service Provider cannot be held liable for interruptions, changes, restrictions, or discontinuation of these services.

13 Security

The Service Provider applies security best practices at the time the site is delivered. However, as no IT solution can guarantee absolute security, the Service Provider cannot be held liable for an intrusion, cyberattack, or incident beyond its control.

14 Search Engine Optimisation (SEO)

The Service Provider applies recognised best practices in search engine optimisation (SEO). However, no search engine ranking, traffic volume, or business outcome can be guaranteed.

SEO performance depends in particular on:

• competition;
• content quality;
• search engine updates;
• numerous factors beyond the Service Provider's control.

15 Liability

The Service Provider's liability is limited to the amount actually invoiced for the relevant service.

The Service Provider cannot be held liable in particular for:

• loss of revenue;
• data loss;
• business interruption;
• indirect damages;
• damage to reputation;
• consequences resulting from misuse of the site by the Client.

16 Termination and Project Abandonment

In the event of cancellation by the Client, the deposit is retained by the Service Provider. Work already completed may be invoiced in proportion to its progress.

If the Client fails to respond or cooperate for more than 60 days, the project may be considered abandoned. The Service Provider may then close the file and invoice for the services already performed.

The Service Provider also reserves the right to refuse or discontinue a project if it breaches the law, public order, or these GTC.

17 Data Protection

Personal data collected is used solely for the performance of the services offered. It is never resold to third parties.

Data processing is carried out in accordance with the Swiss Federal Act on Data Protection (FADP) as well as the GDPR where applicable.

18 File Retention

The Service Provider retains working files for a reasonable period after the project ends. Beyond that, it reserves the right to delete source files, mockups, or intermediate versions.

The Client is encouraged to keep its own backups of the items delivered.

19 Force Majeure

The Service Provider cannot be held liable for any delay or failure to perform resulting from a force majeure event, including:

• natural disaster;
• fire;
• widespread outage;
• major cyberattack;
• strike;
• government decision;
• prolonged telecommunications network outage;
• or any other event reasonably beyond its control.

20 Amendments to the GTC

The Service Provider reserves the right to amend these General Terms and Conditions at any time. New provisions apply only to orders placed after their publication date.

21 Governing Law and Jurisdiction

These General Terms and Conditions are governed by Swiss law, in particular the Code of Obligations (CO).

In the event of a dispute, the parties will first seek an amicable solution. Failing agreement, the competent court shall be that of the Service Provider's registered office in the Canton of Jura, subject to mandatory legal provisions.